The goal of this three-part workplace violence model is to provide an organizational framework for continuous monitoring and continuous improvement of workplace violence prevention.
When security personnel teach de-escalation techniques it creates a cyclical process of continuous quality improvement in addressing volatile situations.
No matter what we are dealing with; pandemic, financial recovery, or some other great crisis to come; we must keep our organizations aware of the issue of violence and working toward solutions to decrease violence in our facilities.
“De-escalation training has promise for its potential to prevent violent incidents and diffuse incidents as they occur…”. Abigail Shulman
If we allow others to take the lead, then our organizations will miss out on utilizing their best resource. Violence prevention is our business.
Everyday healthcare providers accept assault as part of their job, and that is the real tragedy of violence in healthcare.
Healthcare security officers face every possible tactical challenge within the scope of a single shift. From a simple customer service interaction, to responding to a person engaged in active assaultive behavior, these officers make decisions every day that have far reaching implications for their organizations.
For those who have been in the industry for a while, we are seeing a shift toward more proactive methods like threat assessment. It is a critical shift for our industry, and I am grateful to see work like this being produced.